Privacy Policy

At Instantlly, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you participate in our Channel Partner Program.

1. Information We Collect

1.1 Personal Information

When you register as a channel partner, we collect the following personal information:

• Identity Information: Full name, date of birth, Aadhaar number, PAN card details
• Contact Information: Phone number, email address, residential address
• Professional Information: Educational qualifications, work experience, business details
• Location Information: Pincode, tehsil, district, division, state, and zone
• Financial Information: Bank account details for commission payments and transactions
• Documentation: Photos of identity documents, business registration certificates

1.2 Application Information

We collect information related to your position application:

• Position applied for (Pincode Head, Tehsil Head, District Head, etc.)
• Application status and approval history
• Supporting documents and certificates
• References and recommendations

1.3 Transaction Information

We collect information about your activities and transactions:

• Advertisement postings and submissions
• Credit purchases and usage (cash credits and extra credits)
• Commission earnings and withdrawal history
• Payment transactions and receipts
• Promotional activities and campaigns

1.4 Technical Information

We automatically collect certain technical information:

• IP address and device information
• Browser type and version
• Operating system
• Login times and session duration
• Pages visited and actions taken

2. How We Use Your Information

We use your information for the following purposes:

2.1 Program Administration

• Processing and managing your channel partner application
• Verifying your identity and credentials
• Assigning positions and territories
• Managing your account and profile
• Communicating program updates and announcements

2.2 Financial Transactions

• Processing credit purchases and payments
• Calculating and distributing commissions
• Managing withdrawal requests
• Maintaining transaction records
• Preventing fraud and unauthorized transactions

2.3 Service Delivery

• Processing advertisement submissions
• Facilitating promotional campaigns
• Providing customer support
• Sending notifications and updates
• Improving platform functionality

2.4 Analytics and Improvement

• Analyzing platform usage and performance
• Understanding user behavior and preferences
• Improving our services and features
• Conducting research and development
• Generating business insights and reports

3. Information Sharing and Disclosure

3.1 Within the Platform

Your information may be shared within the Instantlly platform:

• Hierarchy Information: Your position and contact information may be visible to other channel partners in your hierarchy
• Performance Metrics: Aggregated performance data may be shared with administrators
• Commission Information: Your commission earnings may be visible to relevant stakeholders in the distribution chain

3.2 Service Providers

We may share information with trusted service providers who help us operate our platform:

• Payment processing services
• Cloud hosting and storage providers
• Communication service providers (SMS, email)
• Analytics and monitoring services
• Customer support platforms

3.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations and court orders
• Respond to government requests
• Enforce our terms and conditions
• Protect our rights, privacy, safety, or property
• Prevent fraud and illegal activities

4. Data Security

We implement robust security measures to protect your information:

4.1 Technical Safeguards

• Encryption: All sensitive data is encrypted in transit (HTTPS/TLS) and at rest
• Authentication: Multi-factor authentication for account access
• Access Control: Role-based access controls and authorization
• Monitoring: Continuous security monitoring and threat detection
• Regular Audits: Periodic security assessments and vulnerability testing

4.2 Administrative Safeguards

• Strict data access policies and procedures
• Employee training on data protection
• Non-disclosure agreements with staff and vendors
• Incident response and breach notification procedures

4.3 Your Responsibilities

You can help protect your information by:

• Keeping your password secure and confidential
• Not sharing your account credentials
• Logging out after each session
• Using secure networks for accessing the platform
• Reporting suspicious activities immediately

5. Data Retention

We retain your information for as long as necessary to:

• Maintain your channel partner account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records and financial documentation

Specific retention periods:

• Account Information: For the duration of your partnership plus 7 years
• Transaction Records: Minimum 7 years for tax and audit purposes
• Communication Records: 3-5 years depending on type
• Technical Logs: 90 days to 1 year

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Access your personal information stored in our systems
• Request corrections to inaccurate or incomplete information
• Update your profile and contact details
• Download your transaction history and reports

6.2 Data Portability

You can request a copy of your data in a structured, commonly used format.

6.3 Communication Preferences

You can control the communications you receive:

• Marketing emails (you can opt-out at any time)
• Promotional SMS messages
• Newsletter subscriptions

Note: You cannot opt-out of essential service communications related to your account and transactions.

6.4 Account Closure

You may request account closure by contacting our support team. Please note:

• Pending commissions will be paid out before closure
• Some information may be retained for legal and regulatory compliance
• Account closure is subject to settlement of all pending obligations

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Enable core platform functionality and security
• Performance Cookies: Analyze platform usage and performance
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Understand user behavior and improve services

You can control cookies through your browser settings, but disabling essential cookies may affect platform functionality.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

The Channel Partner Program is intended for individuals aged 18 years and above. We do not knowingly collect information from minors. If you believe we have collected information from a minor, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through:

• Email notification to your registered address
• In-app notifications
• Prominent notice on our platform

Your continued use of the platform after such changes constitutes acceptance of the updated policy.

12. Grievance Redressal

If you have any concerns about how your information is handled, you may contact our Grievance Officer:

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: